Cardo Plus

Privacy Policy

Last updated June 4, 2026

This Privacy Policy explains how Cardo Plus Tech Limited ("we", "us" or "our") collects, uses, shares and protects your personal information when you use the Cardo Plus platform, including our website, mobile applications and related services (the "Services"). By using the Services, you agree to the practices described here.

1. Information We Collect

We collect the following categories of information:

  • Account information — your name, email address, phone number and password.
  • Identity (KYC) information — date of birth, government-issued ID and related verification data, where required to use certain features.
  • Transaction information — trades, purchases, withdrawals, wallet balances, bank or payout details and related records.
  • Device and usage information — device type, app version, IP address, and how you interact with the Services, including for security and fraud prevention.
  • Communications — messages you send to our support team and your preferences.

2. How We Use Your Information

We use your information to:

  • provide, operate and maintain the Services and process your transactions;
  • verify your identity and comply with legal and regulatory obligations;
  • detect, prevent and investigate fraud, abuse and security incidents;
  • provide customer support and respond to your requests;
  • send you service-related notifications; and
  • improve the Services and, where you have consented, send you marketing communications.

3. Legal Bases

Where applicable data-protection law requires it, we process your information on the basis of performing our contract with you, complying with legal obligations, our legitimate interests in operating and securing the Services, and your consent (which you may withdraw at any time).

4. How We Share Information

We do not sell your personal information. We share it only as needed with:

  • Service providers who help us run the Services — such as identity verification, payment processing, cloud hosting, messaging/notifications and analytics — under contracts that require them to protect your data;
  • Authorities and regulators where required by law, regulation, legal process or to protect our rights, users or the public; and
  • A successor entity in connection with a merger, acquisition or sale of assets, subject to this Policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep you signed in, remember your preferences and understand how the Services are used. You can control cookies through your browser settings, though some features may not work without them.

6. Data Retention

We keep your information for as long as your account is active and as long as needed to provide the Services, then for any additional period required to meet our legal, accounting, regulatory or fraud-prevention obligations, after which it is deleted or anonymised.

7. Security

We use technical and organisational measures designed to protect your information, including encryption in transit, access controls and secure infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond promptly to any incident.

8. Your Rights

Subject to applicable law, you may have the right to access, correct, update or delete your personal information, object to or restrict certain processing, withdraw consent, and request a copy of your data. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request, and some data may be retained where the law requires.

9. Account Deletion

You may request deletion of your account at any time. We will delete or anonymise your personal information except where we are required to retain certain records to comply with legal, regulatory or fraud-prevention obligations.

10. International Transfers

Some of our service providers may process information in countries other than your own. Where we transfer personal information internationally, we take steps to ensure it remains protected in a manner consistent with this Policy and applicable law.

11. Children

The Services are not intended for, and may not be used by, anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes we will take reasonable steps to notify you. Your continued use of the Services after the changes take effect constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions about this Policy or how we handle your information, contact us at noreply@cardoplus.net. See also our Terms of Service.